The EasyPay Reference Manual
EasyPay features an online reference manual. This can be accessed from within the program either from the drop down menu at the top or by pressing F1. Most common support issues are documented within the manual. The manual is indexed and can be searched for help on any specific issue.
The YouTube Channel
We have a few introductory / tutorial videos on our Youtube channel at this link.
The EasyPay Newsletter
To keep informed of important Payroll and HR updates we offer a free newsletter. This newsletter is sent out a few times each year, only when there is very important news such as; changes in local Payroll & HR legislation; changes to tax & social insurance rates; urgent software updates; etc. To sign up to the free newsletter, please click here
Social Media Updates
You can also follow us on Twitter and Facebook for the latest news. The links are at the top of this page.
The EasyPay Support Help Desk
Your help desk contact email address will be provided to you by your EasyPay Sales representative. The EasyPay helpdesk is available by email weekdays from 9am to 1pm, and 2pm to 5pm, CET.
Note: Due to the varying volume of requests that it is not always possible to provide support immediately or by telephone. We therefore recommend forwarding an email with a detailed description of the problem and screenshot if possible. This enables us to identify the type of support that you require and to schedule the necessary resources to meet your request at the earliest opportunity.
Note: Support requests may be subject to our standard support rates. We will always advise in advance of support if this is the case.
Customers with the Enhanced Subscription Service can also log and track their support issues directly through our helpdesk system, which is available at this link
EasyPay Remote Support
By prior arrangement with the EasyPay Helpdesk only, we can provide remote assistance with installation and other issues. In order to perform remote support our technician will direct you to download and run our certified remote support tool. The direct link for our remote support tool is here
EasyPay Support & The Enhanced Subscription Service
For customers who need more comprehensive support with guaranteed response times we offer the EasyPay Enhanced Subscription Service.
A detailed description of the different levels of additional support we offer is available in this document: Service Description Document
For the Enhanced Subscription service, we require a signed service agreement. The service agreement document: Service Agreement
All our software is subject to a software licence agreement. This agreement is included as part of the software installation. Installation of the software indicates your agreement to comply with the terms of our software license. Here is a link to a copy of the text of the Software Licence.