The EasyPay Support Help Desk
After purchasing EasyPay we will provide an email address for EasyPay support. The EasyPay helpdesk is available by email only weekdays in business hours from 9am to 1pm, and 2pm to 5pm, CET. The helpdesk is closed at weekends and on bank holidays in Gibraltar.
If you do not have a support agreement with us, we will try to answer short queries for free on a best endeavours basis. We do reserve the right to bill for support, but will always advise in advance if support fees apply.
EasyPay Priority Support
For urgent issues, we offer the option of booking a priority support call. This can be booked by calling us by phone on +350 200 74121. The cost to of this service is £75, which is paid in advance and includes the first hour of support provided remotely or by telephone.
EasyPay Remote Support
By prior arrangement with the EasyPay Helpdesk only, we can provide remote assistance with installation and other issues. In order to perform remote support our technician will direct you to download and run our certified remote support tool. The direct link for our remote support tool is here
EasyPay Support Agreements & The Enhanced Subscription Service
For customers who need more comprehensive support with guaranteed response times we offer the EasyPay Enhanced Subscription Service.
A detailed description of the different levels of additional support we offer is available in this document: Service Description Document
For the Enhanced Subscription service, we require a signed service agreement. The service agreement document: Service Agreement
The EasyPay Reference Manual
EasyPay features an online reference manual. This can be accessed from within the software either from the drop-down menu at the top or by pressing F1. Most common support issues are documented within the manual. The manual is indexed and can be searched for help on any specific issue.
The YouTube Channel
We have a few tutorial videos on our YouTube channel at this link.
EasyPay News & The EasyPay Newsletter
To keep informed of important Payroll and HR updates we offer a free newsletter. This newsletter is sent out a few times each year, only when there is very important news such as; changes in local Payroll & HR legislation; changes to tax & social insurance rates; urgent software updates; etc. To sign up to the free newsletter, please click here
You can also follow us on Twitter and Facebook for the latest news. The links are at the top of this page.
All our software is subject to a software licence agreement. This agreement is included as part of the software installation. Installation of the software indicates your agreement to comply with the terms of our software license. Here is a link to a copy of the text of the Software Licence.