The EasyPay Support Help Desk
The EasyPay helpdesk is available EMAIL ONLY weekdays in business hours from 9am to 1pm, and 2pm to 5pm, CET. The helpdesk is closed at weekends and bank holidays in Gibraltar. The email address for the Easypay Helpdesk is easypay @ easypay . gi
If you require support, please email our help desk with the details of the problem. Ideally attaching a screenshot and your contact details. A support ticket will be created and a support technician will be in contact in due course.
Please note: We are unable to offer dedicated telephone support for EasyPay on an ad hoc basis, outside of a support agreement. For EasyPay customers with an active subscription, but without a support agreement, we offer support on a best endeavours basis. We will also try to answer infrequent small requests, that require less than 5 minutes, for free. We do however reserve the right to charge for support.
EasyPay Remote Support
By prior arrangement with the EasyPay Helpdesk, we can book remote assistance with installation and payroll problems. In order to perform remote support our technician will direct you to download and run our certified QuickSupport tool a few minutes before the support call so that we can connect to your PC and assist. The direct link to download our tool is here. Note: Remote support is billed at £60 per hour.
EasyPay Onsite Support
By prior arrangement with the EasyPay Helpdesk, we can book onsite support. This is typically billed at £90 per hour.
EasyPay Support Agreements & The Enhanced Subscription Service
For customers who would like support we offer the EasyPay Enhanced Subscription Service. This is an optional support agreement to cover the software and starts at £100 per month.
A detailed description of the different levels of additional support we offer is available in this document: Service Description Document
For the Enhanced Subscription service, we require a signed service agreement. The service agreement document: Service Agreement
The EasyPay Reference Manual
EasyPay features an online reference manual. This can be accessed from within the software either from the drop-down menu at the top or by pressing F1. Most common support issues are documented within the manual. The manual is indexed and can be searched for help on any specific issue.
The YouTube Channel
We have a few tutorial videos on our YouTube channel at this link.
EasyPay News & The EasyPay Newsletter
To keep informed of important Payroll and HR updates we offer a free newsletter. This newsletter is sent out a few times each year, only when there is very important news such as; changes in local Payroll & HR legislation; changes to tax & social insurance rates; urgent software updates; etc. To sign up to the free newsletter, please click here
You can also follow us on Twitter and Facebook for the latest news. The links are at the top of this page.
Software Licence
All our software is subject to a software licence agreement. This agreement is included as part of the software installation. Installation of the software indicates your agreement to comply with the terms of our software license. Here is a link to a copy of the text of the Software Licence.