Support
Customer support is available weekdays from 9am to 5pm, CET.
Incidents may be reported via email or telephone to your EasyPay Reseller.
Please note that due to the varying volume of calls that it is not always possible to provide support immediately or by telephone. We therefore recommend forwarding an email with a detailed description of the problem to us. This enables us to identify the type of support that you require and schedule the necessary resources to meet your request at the earliest opportunity.
On site support calls are subject to standard call out fees. In the case of urgent / emergency support calls which cannot be scheduled and require immediate attendance, there is an additional charge.
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Telephone 20078714 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Telephone 20042131 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
Downloads & Updates
New EasyPay Installation / New User
Below is a link to the latest version of the EasyPay installation software. This file should be used for new installations only and not for upgrades. The file is about 80MB and will take about 10 minutes to download on a typical ADSL Internet connection.
If you are new to installing EasyPay, please check this link for installation notes. For further information regarding installation such as security and other issues, then please consult our knowledgebase at here.
EasyPay V11 Installer (Latest)
EasyPay 64 Bit Full Installation - Server & Workstation software (64 Bit version only in a zip file)
EasyPay 32 Bit Full Installation - Server & Workstation software (32 Bit version only in a zip file)
EasyPay V10 Installer
EasyPay Full Installation - Server & Workstation Software (ZIP compressed installation file)
For EasyPay Upgrades
For those customers who would like to update their existing EasyPay installation, simply go to the help menu within EasyPay and select the option "Check For Updates". In most cases EasyPay will download and perform any available upgrades automatically.
If your network setup prevents automatic Internet updates, then you will need to carry out the update manually. You can do this by downloading the following compressed file. Please note that this file is compressed with WINZIP and will need to extracted first. The file will contain the latest version of the EasyPay program files, which you will need to replace on your computer.
EasyPay Manual Update Files (Latest version) Approximately 2Mb
Crystal Reports V12 Runtime files Approximately 37 MB
For full details regarding the latest release, such as new features and bug fixes, please visit the Release History.
The EasyPay email plugins for Outlook 2003 and 2007 are available from here
EasyPay Knowledgebase
EasyPay Newsletter
Online Backups
We recommend that all customers utilise backup software to store a copy of their valuable Easypay data offsite to protect against equipment failure, fire or theft.
We have recently evaluated a number of backup tools and can recommend iDrive.com. This award winning online backup facility will quickly and easily backup your data to an encrypted and secure backup facility in California. Different packages are available depending on your backup needs. The basic package is free and provides up to 2GB of data storage.
Remote Support
We offer all our customers the option of remote support. One workstation at the customers office can be set up with a remote support tool so that we can quickly diagnose and fix software without the need for a site visit.
The secure support tool we use and recommend is LogMeIn. Customers can sign up for LogMeIn by clicking the logo above.
Internet Security
We recommend Kapersky Antivirus and Internet Security software to all our customers for their own protection. This product is currently leading security reviews.